Refund Policy

This Refund Policy explains how refunds work for courses purchased from Amaraé Telemedicine Academy (“ATA,” “we,” “us,” or “our”) on ata.academyhq.io. It should be read together with our Terms & Conditions.

1. General Policy

Refund requests are reviewed case by case, at ATA’s discretion. We don’t guarantee a refund simply because a set number of days has passed or gone by since purchase. That said, we want students to feel confident purchasing a course, so we’ll fairly consider requests such as:

• You were charged more than once for the same course (duplicate/failed-then-retried payment).
• You experienced a technical issue on our end that prevented you from accessing a course you paid for, and we weren’t able to resolve it.
• The course you received was materially different from what was described on the course page at the time of purchase.
• Other genuine circumstances — reach out and explain; we’ll review it.

To request a refund, contact us at Ata@academyhq.io with your order number/receipt and the reason for your request.

2. If ATA Cancels a Cohort or Course

If we cancel a cohort or course you’ve already paid for — for example, if it doesn’t reach minimum enrollment or we retire it before your access period ends without providing a suitable alternative — you’ll receive a full refund of what you paid for that course, issued as described in Section 3.

3. How Refunds Are Issued

Approved refunds are issued as account credit, redeemable toward any other course on the Site — not as cash back to your original payment method — except where applicable law requires a cash refund instead. If you believe your situation legally entitles you to a cash refund, let us know in your request and we’ll review it accordingly.

4. Course Access Period

Course access runs for the period stated on the course page at the time of purchase (typically 6 months to 1 year from your enrollment date). It’s your responsibility to complete a course within that window. Letting your access period lapse without finishing the course does not, on its own, entitle you to a refund or an extension — if something outside your control prevented you from using your access (e.g., an extended technical outage on our end), contact us and we’ll take that into account.

5. Closed Enrollment Is Not a Cancellation

Some courses run as cohorts that close to new enrollment once their intake window ends. Closing enrollment only stops new purchases — it has no effect on students who already enrolled; your access continues exactly as it did before, for your full access period. Closed enrollment on a course you’re already in is not grounds for a refund.

6. Chargebacks

If you have a concern about a charge, please contact us first at Ata@academyhq.io so we can resolve it directly — most issues can be sorted out faster this way than through a bank dispute. Filing a chargeback without first contacting us may result in suspension of your account while the dispute is investigated.

7. Contact Us

Questions about this Refund Policy, or want to request a refund? Contact us at:

Amaraé Telemedicine Academy (ATA) Email: Ata@academyhq.io